Thank you for choosing okvaping.com for your disposable vape needs. We are committed to providing you with high-quality products and excellent customer service. Please review our refund policy carefully:

1. Refund Requests Within 24 Hours

If you wish to cancel your order, please contact us within 24 hours of placing it. We are happy to provide a full refund if the order has not yet been processed. To request a refund, please reach out to our customer support team promptly.

2. Refund Requests After 24 Hours

Orders that have been in the system for more than 24 hours are typically in preparation or have already been dispatched, making them ineligible for a full refund. In such cases, a partial refund may be provided under specific circumstances.

3. Partial Refunds for Late Requests

For refund requests made after 24 hours, we may offer a partial refund of up to 50% of the order amount. This policy helps cover the costs associated with handling and recalling the package from processing or customs.

4. No Refund After Shipment

Once your package has been shipped and you receive a tracking number, it is no longer eligible for a refund. Please ensure that all details are correct before confirming your order.

5. Insurance and Customs Issues

All orders are insured during transit. If your package is detained by customs and is not released, we will issue a full refund. While customs delays are out of our control, we will assist in resolving any issues that may arise.

6. Incorrect Address or Delivery Issues

If a package cannot be delivered due to an incorrect address provided by the customer or other issues caused by the customer, the customer will be responsible for the cost of reshipping the package. Please double-check your shipping details before finalizing your order.

For any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for shopping with okvaping.com, where we bring you Europe’s best-selling disposable vapes at unbeatable prices!